Refund Policy

Last updated: August 2026

At Nocturne, we take pride in providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our policy below.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

• Be in their original condition
• Be unused and undamaged
• Includes all original packaging and accessories
• Be returned in re-sellable condition

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene, quality control, and operational reasons, we cannot accept returns for:

• Products showing signs of use, wear, or damage caused by the customer
• Items returned without original packaging
• Products purchased during final sale or clearance promotions
• Gift cards

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service, as Nocturne is not responsible for returns lost in transit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Our support team will review the claim and arrange a replacement or refund if approved.

Refund Approval Process

All returned items are inspected upon arrival.

Refunds will only be issued after the returned product has been reviewed and verified to meet the eligibility requirements outlined in this policy.

If approved, refunds will be issued to the original payment method within 5-10 business days.

Delivery Delays 

Shipping estimates are provided as guidelines and are not guaranteed delivery dates.

Refunds will not be issued for delays causued by:

• Customs processing
• Carrier disruptions
• Weather conditions
• Peak holiday periods
• Circumstances beyond our control

Refused Deliveries

Orders refused by the customer after shipment may be subject to return shipping fees and handling costs, which may be deducted from any eligible refund.

Contact Us

For return or refund inquiries, please contact:

Email: support@nocturnehaven.com

Or submit a request through our Contact Us page.

Our support team aims to respond within 24-48 business hours.

Thank you for choosing Nocturne.